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Frequently Asked Questions

When should I get in touch regarding Wedding Stationery?
There really is no right or wrong answer to this question. Ideally it's good to get in touch a few months before you require your stationery so we have plenty of time to discuss your vision and get creative!
 
Please take a look at my Stationery Timeline which will hopefully provide a little help.
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Delivery
Due to the bespoke nature of all my products, delivery times can differ.
I provide customers with an approximate date when their order has gone to print. This is usually around 5-7 days.
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I require full payment for all orders before I send to print. All orders are sent directly to you from the printers. 
This allow me to keep costs down and get your orders to you as quickly as possible.
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Samples
Unfortunately I cannot send printed proofs of your specific designs, due to the expensive nature of setting up a single print run. However, I do offer wedding and shoot card sample packs, which include a selection of designs, allowing you to get a feel of the print & paper quality.

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Final Approval
All stationery and bespoke products require final approval before going to print. It is your responsibility as the customer to ensure you are 100% happy with the artwork, layout and text before giving the go ahead and making the final payment.

 
Returns & Refunds
Due to the bespoke nature of the products I offer, you cannot request a return or refund if you change your mind or notice a grammatical error etc. A replacement will only be offered if the product arrives damaged or does not match the final proof approved.

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Edenhall, Cumbria  |     info@soophiebotsford.com    |      07949 847940

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